Privacy Policy

Welcome to Wisteria Living. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit or interact with our website.

1. Information We Collect

We may collect the following information:

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Payment Information (processed securely)
• Browser & Device Information
• IP Address and Website Usage Data

2. How We Use Your Information

• To process orders and inquiries
• To improve website functionality and user experience
• To provide customer support
• To send updates and promotional emails
• To prevent fraud and unauthorized activities

3. Cookies Policy

Wisteria Living uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and remember user preferences.

You may disable cookies through your browser settings, though some parts of the website may not function properly.

4. Payment Security

We do not directly store your payment card details. Payments are processed securely through trusted third-party payment gateways using industry-standard encryption and security measures.

5. Third-Party Services

We may use trusted third-party services for payment processing, shipping, analytics, and marketing purposes. These services may collect information according to their own privacy policies.

6. Data Protection

We implement appropriate security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no online platform can guarantee complete security.

7. Sharing of Information

Wisteria Living does not sell, trade, or rent your personal information to third parties.

Information may only be shared when necessary to fulfill orders, comply with legal obligations, or prevent fraudulent activities.

8. Your Rights

• Request access to your personal information
• Request correction or deletion of your data
• Unsubscribe from marketing communications anytime

9. Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information from children.

10. Updates to This Policy

Wisteria Living reserves the right to update or modify this Privacy Policy at any time. Changes will be updated on this page.

11. No Return & Refund Policy

At Wisteria Living, we take pride in offering carefully curated home décor products crafted with premium quality and attention to detail.

Due to the nature of our products, all purchases made through our website are considered final. We do not accept returns, exchanges, or refunds once an order has been successfully placed and delivered.

We encourage customers to carefully review product descriptions, dimensions, materials, colors, and images before making a purchase.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with proper photos and order details. Our support team will review the issue and provide an appropriate resolution if eligible.

Customized products, sale items, made-to-order products, and clearance products are strictly non-returnable and non-refundable.

Wisteria Living reserves the right to modify or update this policy at any time without prior notice.